FAQ

FAQs

Here are some frequently asked questions about our Botanical Skincare Collection at Timeless Beauty. We are here to provide you with all the information you need to enjoy our natural, vegan, and cruelty-free products.

1. What makes the Botanical Skincare Collection different from other skincare products?

  • Our Botanical Skincare Collection stands out because it harnesses the power of natural, plant-based ingredients over synthetic alternatives. Each product is crafted to provide effective results while being gentle on sensitive skin. Our formulations are vegan, cruelty-free, and free from harmful toxins, ensuring you achieve radiant, healthy skin without compromise. For more information, check our Product Philosophy.

2. Are Timeless Beauty products suitable for sensitive skin?

  • Yes, all Timeless Beauty products are designed with sensitive skin in mind. Our formulations avoid harsh chemicals and synthetic fragrances, focusing instead on natural ingredients that are gentle yet effective. We aim to deliver high-performance skincare without irritation. Learn more about our commitment to sensitive skin here.

3. Do your products contain any animal-derived ingredients?

  • No, all products in our Botanical Skincare Collection are 100% vegan. We are committed to using plant-based ingredients to ensure our products are cruelty-free and ethical. You can explore our full range of vegan products here.

4. How do I incorporate your products into my skincare routine?

  • Integrating our products into your skincare routine is simple. Start with cleansing and exfoliating, followed by applying serums like our 20% Vitamin C Brightening Serum for hydration and anti-aging. Finish with moisturizing using our Anti-Aging Face Moisturiser. Each product is designed to complement one another for optimal results. 

5. What are the benefits of using natural ingredients in skincare?

  • Natural ingredients offer numerous benefits including reduced risk of irritation, effectiveness without harsh chemicals, and environmental sustainability. Ingredients like hyaluronic acid, black seed oil, and turmeric provide hydration, anti-inflammatory properties, and radiance to your skin. Discover more about our key ingredients here.

6. Is your packaging environmentally friendly?

  • Yes, we strive to minimize our environmental impact by using sustainable packaging materials. Our commitment to eco-friendly practices extends beyond our products to our packaging. Its why you won't see boxes with us as these just go in the bin.

7. What is the shelf life of your skincare products?

  • Typically, our products have a shelf life of 12 to 24 months when stored in a cool, dry place. We recommend checking the packaging for specific expiration dates and using products consistently to enjoy their full benefits.

  • 8. How do I know which product is right for my skin type?

  • Our products cater to various skin types, from dry to oily and sensitive. We recommend starting with the basics such as a cleanser, serum, and moisturizer, and then tailoring additional treatments based on your specific concerns. For personalized advice, see our Skin Type Guide here.

9. Can I use your products if I'm pregnant or breastfeeding?

  • While our products are natural and free from harmful toxins, we advise consulting with your healthcare provider before making any changes to your skincare routine during pregnancy or breastfeeding. 

10. Do you offer samples or trial sizes?

  • Currently, we offer travel-sized options of popular products so you can try them before committing to a full size. Please contact us and we can arrange this.

11. What is your return policy?

  • We accept returns within 30 days of purchase if you are not satisfied with your product. Items must be unused and in their original packaging. For return procedures, see our Return Policy.

12. How can I receive updates on new products and offers?

  • Join our mailing list to stay informed about new products, special offers, and skincare tips. As a welcome gift, enjoy 10% off your first purchase.

13. Do you ship internationally

  • Yes, we offer international shipping. Shipping rates and delivery times vary by location. For more details, see our Shipping Information.

14. Can I find your products in physical stores?

  • Currently, our products are exclusively available online. This allows us to offer the freshest ingredients directly to you. Check our Online Shop for all your skincare needs.

15. What is the best way to store your products?

  • To maintain their efficacy, store products in a cool, dry place away from direct sunlight. Avoid areas with fluctuating temperatures. For more storage tips, visit our Storage Guidelines.

16. Are your products tested on animals?

  • Absolutely not. Timeless Beauty is committed to cruelty-free practices and does not test on animals. We are proud to be a part of the global movement against animal testing. Learn more about our Ethical Practices.

17. How do your serums differ from each other?

  • Each serum in our collection targets specific skin concerns. For example, our Vitamin C Brightening Serum focuses on anti-aging and hydration, while the Astaxanthin & Bakuchiol Serum is designed for advanced anti-aging benefits. 

18. How is the Black Seed + Rosehip + Castor Oil Blend used?

  • This transformative elixir can be used as a nightly treatment to rejuvenate and hydrate the skin. Apply a few drops to clean skin and massage gently. It can also be used on hair for added shine and nourishment.  

19. What is the advantage of using vitamin C in skincare?

  • Vitamin C is a potent antioxidant that helps reduce signs of aging, promotes collagen production, and brightens skin tone. Our 20% Vitamin C Brightening Serum is formulated to deliver these benefits effectively. 

  • 21. When can I expect to see results from using your products?

  • Results vary based on individual skin types and consistency of use. However, many users report noticeable improvements in skin texture and radiance within 4-6 weeks of regular use. Patience and regular application are key. For more insights, check our Results Timeline Guide.

20. How can I contact customer support?

  • For any inquiries, our customer support team is here to help. You can reach us through our Contact us page or email us at hellotimelessbeauty@gmail.com. We strive to respond within 24 hours.

Botanical Rosehip oil

Rosehip Oil

Inci Name: Rosa Canina

The only oil that contains natural tretinoin, the acid form of vitamin A, which helps to delay the effects of skin ageing, promoting collagen and elastin levels and replenishing and rebuilding skin tissue. This helps to make the skin firmer, smoother and younger looking.It also contains a high amount of essential fatty acids and vitamin E, which further promotes healthy skin. Particularly rich in Linoleic and Linolenic Acids, which are important skin nutrients, Rosehip Oil has been used successfully to treat skin problems such as stretch marks, UV damage from overexposure to the sun, scars from surgery, burns, and acne, eczema, psoriasis, wrinkles and premature skin aging, hyper-pigmentation, dermatitis, burns, including those from radiation and sunburn, age spots and brittle nails.

You can find this in our Award Winning Tmeless serum Lumiere Face Cream, nail, lash and brow oil , blackseed, rosehip &Castor Oil & and many of our other products.

Botanical Blackseed oil

Blackseed Oil

INCI: Nigella Sativa Seed Oil

Packed with vitamin A, amino acids and fatty acids work together to help skin regeneration. It also has anti-bacterial and anti-fungal qualities, making it an ideal oil to help fight acne as it works to reduce clogged pores and control oil as well as taming redness and helping to soothe irritation. It also has skin softening and anti-aging benefits. Black Seed Oil contains over 100 vitamins and minerals which help the skin to retain moisture, maintain elasticity and fight off the damaging free radicals that make you age faster. It also includes a lot of fatty acids which help to reduce the appearance of fine lines and wrinkles.

Black seed oil has several properties which can reduce the symptoms of acne including anti-inflammatory and anti-oxidative effects. The nutritive factors in the oil can also help in repair and regeneration of damaged skin. It is packed with valuable skincare components like Vitamins A, B, and C, calcium, potassium, magnesium, zinc and trace elements providing the necessary nutritive factors for skin recovery and repair.

Studies have shown that Black Seed Oil has benefits for the following issues;

Asthma & Allergies,

Eczema and Psoriasis

Digestion

Immune Health

Skin and Hair

You can find this is our Blackseed, Rosehip & Castor Oil Serum, Nigella kisses lip balm, Tumeric & Blackseed Body Polish and our Skin rescue Balm

Blackseed

Beta Glucan

Inci - Beta- Glucan

Beta-glucan is a polysaccharide (complex sugar) that can be derived from various natural sources such as yeast, fungi, seaweed, or oats. Like hyaluronic acid, beta-glucans provide skin with deep hydration and prevents moisture loss, resulting in smoother and supple skin. BGs can deeply penetrate the epidermis and effectively plump up fine lines and wrinkles, despite their large molecular size. Because beta-glucans have antioxidants they are excellent ingredients for soothing sensitive skin and 20% more effective than hyaluronic acid

You can find this in our Beta Glucan Botanical Barrier Repair Face Serum

Face Serum

Passion Fruit

Inci Name: Passiflora Edulis

Passion fruit seed oil is rich in both linoleic (omega-6) and oleic (omega-9) fatty acids which are intensely nourishing for the skin.High in Omega 6, it contains up to 73% linoleic acid making it a great oil for acne prone skin. High in Fatty acids – with the addition of a sphingoid base – make up the structure of a ceramide.

This balances sebum production, helping to reduce inflammation and help soothe dry flaky skin by locking in moisture. It helps with external stressors such as sun damage and pollution, as well as helping to maintain the skins barrier function.

You can find this in our Award Winning Timeless face serum, luminere Facial Cream, Nail, Lash and brow serum , Collagen Body Butter and many other of our products.

Prickly Pear oil

INCI name

Opuntai Ficus

Prickly Pear is a type of flowering plant in the cactus family. It is extremely nourishing, with incredible hydrating and moisturising properties. It is truly a great oil for the whole body and all skin types.

Being non-comedogenic, it can deeply penetrate your skin without clogging pores or causing breakouts.

Regular use of this oil can help to keep the skin smooth and firm. It feels very light on the skin and spreads and absorbs easily. Creams and lotions made with this oil tend to feel very light and sink in quickly. It is a powerful moisturiser and leaves the skin feeling velvety soft.

This can be found in our Eye Oil

Eye Oil

Bakuchiol

Inci Name

Bakuchiol

Bakuchiol Sytenol® A is clinically proven to stimulate collagen, decrease wrinkles and hyperpigmentation

100% natural active formulating ingredient.

Plant based - natural alternative to traditional retinoids

Reverses aging and protects skin from further damage

Supports collagen production for firmer, more youthful-looking skin

Statistically proven to improve acne-prone skin and enhances overall skin health

Promotes even skin tone and enhances hydration for a radiant complexion

Full of essential fatty acids to aid in hair care application

Enriching antioxidants, promotes skin elasticity

Cruelty free and vegan friendly

This can be found in our eye oil, the bakuchiol & asthathaxin oil, and cleansing balms

Vitamin E

Inci name: Tocopherol

An antioxidant which aids in preventing the effects of free-radicals which can damage your skin & hair cells. It also prolongs the shelf life of the product.

This in almost all of our products.

Calendula

Inci Name:

Calendula Officinalis Flower Extract


Calendula plant, is known for its soothing qualities which has made it a very popular ingredient in the cosmetics industry.

Calendula is particularly esteemed for its skin-calming and tissue-regenerating properties, making it a valuable oil for treating wounds, scars, burns, and inflammation.

You will find this in our Cleansing balms and various other Products.

Anti-ageing facial serum with squaline Winning 2023 Timeless anti-ageing facial serum

Hyaluornic Acid

Inci Name: Sodium Hyaluronate.

Hyaluronic Acid provides added hydration and fortifies the skin's protective barrier, contributing to a youthful complexion through improved cell health, and helping to boost natural radiance. Young skin is firm and plump. However, over time, it loses more and more of its elasticity.

This can be found in our Age Defiance face moisturiser, Luminere Face cream, Fountain of youth polish, Lip treatment oil, Hand cream & Foot Cream

Vitamin C

Vitamin C (L-ascorbic acid/3-O ethyl ascorbic acid) is one of the skincare world’s star ingredients, loved by dermatologists and skin experts alike for its powerful antioxidant power. A serum is one of the most popular ways to add Vitamin C topically to the skin. The small molecular size of a serum also allows for the active ingredient to be delivered and absorbed quickly into the epidermis. Also protects the skin from environmental stresses, brightens the complexion and prevents premature ageing.

This can be found in our vitamin C serum, clay masks and various other products.

Vitamin C

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Common Questions

What do Natural Creams Look Like?

If you have only been using highstreet cosmetics, you may find our natural creams a little richer. Start with a tiny amount to see how much your skin requires and if necessary apply some more. If you find the creams on the heavy side, don't be put off. Next time you put some on make sure your skin is slightly damp (from face washing or apply a face toner) and use a little less. There is nothing in our products to clog your pores, just wonderful oils to soothe and nourish your skin.Some of our creams have the consistency of a standard 'white' cream, others are a lot richer and have the look of a butter, balm or ointment. To be sure you understand what product you are ordering, simply check the ingredients list. If the product contains aqua it will be of a texture similar to a conventional white cream. If the product contains only oils and butters or waxes, then it will look like a butter.Q: How Do I Use Natural Creams?A: It is best to use a clean spatula or even a cotton bud to remove the creams from their jars as opposed to fingers, which may harbour bacteria and contaminate the creams. If you do decide to use your fingers, please make sure they are really clean. If you are using a natural cream for the first time, it is advisable to do a patch test first, just to make sure you are not sensitive to any of the ingredients. Q: How Much Do I put on?Although we have tried our best to formulate products to match most skin types there would still be variations and the condition of your skin.Very often we hear from customers they have very dry skin, but their skin turns out to be anything but dry - they were using a very harsh cleanser.During the winter time, your skin will change and again, in the summer months. As you see there are many factors that will affect the condition of your skin. For these reasons we recommend you to apply a little bit of cream on, see how much is absorbed by your skin, and if necessary, apply a little more.Your skin will only absorb what it needs, and any excess amount will stay on the surface and may give you a shiny face.As with all natural skin care, a little does go a long way, so try applying your natural cream sparingly and you will soon get used to the amount of cream your skin type needs.

How long does it take to see any results?

It takes around 30 -42 days or so for the deeper skin layers to come to the service and renew themselves sometimes upto 80 days depending on age.When switching from synthetic skin care, it is normal for the skin to go through a period of 'detox' while it clears away all toxins built up over the years, before it starts healing and looking healthy. It is best to continue using the cream for about month in order to see if there is an improvement in your skin tone, we are sure there will be.

The length of time it takes to see results from using our products can vary depending on several factors, such as the specific product being used, individual skin type, and the severity of any skin concerns. Some people may notice immediate results, while others may need to use the product consistently over a period of several weeks or even months to see significant improvements.

For example, some products like our Niacinamide 8.5% serum may show results in a few weeks for reducing the appearance of blemishes and congestion, while other products like Bakuchiol serum may take a few months for noticeable changes in reducing the appearance of fine lines and wrinkles.It's important to note that skincare is a long-term commitment, and consistency is key.

If you have any specific concerns or are unsure about how to incorporate their products into your skincare routine, then please do get in contact with us and we will be happy to help!

Are Your Products Suitable For All Skin Types?

Timeless Beauty Cosmetics offer a wide range of products that are generally suitable for all skin types. However, it's important to note that everyone's skin is unique, and what works for one person may not work for another. Therefore, it's always a good idea to patch test any new skincare products before applying them to your entire face to ensure that they are suitable for your individual skin needs. Additionally, if you have any specific concerns or sensitivities, then please do get in contact and we will be happy to help.

Are your products Vegan & Cruelty Free?

Yes, Timeless BeautyCosmetic is a cruelty-free brand and does not test its products on animals. In addition, all our products are vegan

What's the expiry on the products?

Take a peek at the period-after-opening date that is indicated on our packaging. Our products have a range of between 12 - 30 months shelf life. If you are new to natural skin care and looking to change to more skin friendly products you probably have many questions and whereas we are more than happy to answer any queries you may have, here you will find the answers to the most commonly asked questions

Stockist

Want To stock our products.

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