GDPR Privacy Policy

GDPR Privacy Policy

Our Privacy Policy was last updated on August 27, 2023.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was generated by TermsFeed GDPR Privacy Policy Template.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • "Account" means a unique account created for You to access our Service or parts of our Service.

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Timeless Beauty Cosmetics

    For the purpose of the GDPR, the Company is the Data Controller.

  • "Country" refers to United Kingdom.

  • "Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • "Data Controller", for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

  • "Device" means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • "Personal Data" is any information that relates to an identified or identifiable individual.

    For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

  • "Service" refers to the Website.

  • "Service Provider" means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
    For the purpose of the GDPR, Service Providers are considered Data Processors.

  • "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • "Website" refers to Timeless Natural Beauty By Sophie , accessible from https://ea1672-2.myshopify.com

  • "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

  • Tracking and Performance Cookies

    Type: Persistent Cookies

    Administered by: Third-Parties

    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Botanical Rosehip oil

Rosehip Oil

Inci Name: Rosa Canina

The only oil that contains natural tretinoin, the acid form of vitamin A, which helps to delay the effects of skin ageing, promoting collagen and elastin levels and replenishing and rebuilding skin tissue. This helps to make the skin firmer, smoother and younger looking.It also contains a high amount of essential fatty acids and vitamin E, which further promotes healthy skin. Particularly rich in Linoleic and Linolenic Acids, which are important skin nutrients, Rosehip Oil has been used successfully to treat skin problems such as stretch marks, UV damage from overexposure to the sun, scars from surgery, burns, and acne, eczema, psoriasis, wrinkles and premature skin aging, hyper-pigmentation, dermatitis, burns, including those from radiation and sunburn, age spots and brittle nails.

You can find this in our Award Winning Tmeless serum Lumiere Face Cream, nail, lash and brow oil , blackseed, rosehip &Castor Oil & and many of our other products.

Botanical Blackseed oil

Blackseed Oil

INCI: Nigella Sativa Seed Oil

Packed with vitamin A, amino acids and fatty acids work together to help skin regeneration. It also has anti-bacterial and anti-fungal qualities, making it an ideal oil to help fight acne as it works to reduce clogged pores and control oil as well as taming redness and helping to soothe irritation. It also has skin softening and anti-aging benefits. Black Seed Oil contains over 100 vitamins and minerals which help the skin to retain moisture, maintain elasticity and fight off the damaging free radicals that make you age faster. It also includes a lot of fatty acids which help to reduce the appearance of fine lines and wrinkles.

Black seed oil has several properties which can reduce the symptoms of acne including anti-inflammatory and anti-oxidative effects. The nutritive factors in the oil can also help in repair and regeneration of damaged skin. It is packed with valuable skincare components like Vitamins A, B, and C, calcium, potassium, magnesium, zinc and trace elements providing the necessary nutritive factors for skin recovery and repair.

Studies have shown that Black Seed Oil has benefits for the following issues;

Asthma & Allergies,

Eczema and Psoriasis

Digestion

Immune Health

Skin and Hair

You can find this is our Blackseed, Rosehip & Castor Oil Serum, Nigella kisses lip balm, Tumeric & Blackseed Body Polish and our Skin rescue Balm

Blackseed

Beta Glucan

Inci - Beta- Glucan

Beta-glucan is a polysaccharide (complex sugar) that can be derived from various natural sources such as yeast, fungi, seaweed, or oats. Like hyaluronic acid, beta-glucans provide skin with deep hydration and prevents moisture loss, resulting in smoother and supple skin. BGs can deeply penetrate the epidermis and effectively plump up fine lines and wrinkles, despite their large molecular size. Because beta-glucans have antioxidants they are excellent ingredients for soothing sensitive skin and 20% more effective than hyaluronic acid

You can find this in our Beta Glucan Botanical Barrier Repair Face Serum

Face Serum

Passion Fruit

Inci Name: Passiflora Edulis

Passion fruit seed oil is rich in both linoleic (omega-6) and oleic (omega-9) fatty acids which are intensely nourishing for the skin.High in Omega 6, it contains up to 73% linoleic acid making it a great oil for acne prone skin. High in Fatty acids – with the addition of a sphingoid base – make up the structure of a ceramide.

This balances sebum production, helping to reduce inflammation and help soothe dry flaky skin by locking in moisture. It helps with external stressors such as sun damage and pollution, as well as helping to maintain the skins barrier function.

You can find this in our Award Winning Timeless face serum, luminere Facial Cream, Nail, Lash and brow serum , Collagen Body Butter and many other of our products.

Prickly Pear oil

INCI name

Opuntai Ficus

Prickly Pear is a type of flowering plant in the cactus family. It is extremely nourishing, with incredible hydrating and moisturising properties. It is truly a great oil for the whole body and all skin types.

Being non-comedogenic, it can deeply penetrate your skin without clogging pores or causing breakouts.

Regular use of this oil can help to keep the skin smooth and firm. It feels very light on the skin and spreads and absorbs easily. Creams and lotions made with this oil tend to feel very light and sink in quickly. It is a powerful moisturiser and leaves the skin feeling velvety soft.

This can be found in our Eye Oil

Eye Oil

Bakuchiol

Inci Name

Bakuchiol

Bakuchiol Sytenol® A is clinically proven to stimulate collagen, decrease wrinkles and hyperpigmentation

100% natural active formulating ingredient.

Plant based - natural alternative to traditional retinoids

Reverses aging and protects skin from further damage

Supports collagen production for firmer, more youthful-looking skin

Statistically proven to improve acne-prone skin and enhances overall skin health

Promotes even skin tone and enhances hydration for a radiant complexion

Full of essential fatty acids to aid in hair care application

Enriching antioxidants, promotes skin elasticity

Cruelty free and vegan friendly

This can be found in our eye oil, the bakuchiol & asthathaxin oil, and cleansing balms

Vitamin E

Inci name: Tocopherol

An antioxidant which aids in preventing the effects of free-radicals which can damage your skin & hair cells. It also prolongs the shelf life of the product.

This in almost all of our products.

Calendula

Inci Name:

Calendula Officinalis Flower Extract


Calendula plant, is known for its soothing qualities which has made it a very popular ingredient in the cosmetics industry.

Calendula is particularly esteemed for its skin-calming and tissue-regenerating properties, making it a valuable oil for treating wounds, scars, burns, and inflammation.

You will find this in our Cleansing balms and various other Products.

Anti-ageing facial serum with squaline Winning 2023 Timeless anti-ageing facial serum

Hyaluornic Acid

Inci Name: Sodium Hyaluronate.

Hyaluronic Acid provides added hydration and fortifies the skin's protective barrier, contributing to a youthful complexion through improved cell health, and helping to boost natural radiance. Young skin is firm and plump. However, over time, it loses more and more of its elasticity.

This can be found in our Age Defiance face moisturiser, Luminere Face cream, Fountain of youth polish, Lip treatment oil, Hand cream & Foot Cream

Vitamin C

Vitamin C (L-ascorbic acid/3-O ethyl ascorbic acid) is one of the skincare world’s star ingredients, loved by dermatologists and skin experts alike for its powerful antioxidant power. A serum is one of the most popular ways to add Vitamin C topically to the skin. The small molecular size of a serum also allows for the active ingredient to be delivered and absorbed quickly into the epidermis. Also protects the skin from environmental stresses, brightens the complexion and prevents premature ageing.

This can be found in our vitamin C serum, clay masks and various other products.

Vitamin C

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Common Questions

What do Natural Creams Look Like?

If you have only been using highstreet cosmetics, you may find our natural creams a little richer. Start with a tiny amount to see how much your skin requires and if necessary apply some more. If you find the creams on the heavy side, don't be put off. Next time you put some on make sure your skin is slightly damp (from face washing or apply a face toner) and use a little less. There is nothing in our products to clog your pores, just wonderful oils to soothe and nourish your skin.Some of our creams have the consistency of a standard 'white' cream, others are a lot richer and have the look of a butter, balm or ointment. To be sure you understand what product you are ordering, simply check the ingredients list. If the product contains aqua it will be of a texture similar to a conventional white cream. If the product contains only oils and butters or waxes, then it will look like a butter.Q: How Do I Use Natural Creams?A: It is best to use a clean spatula or even a cotton bud to remove the creams from their jars as opposed to fingers, which may harbour bacteria and contaminate the creams. If you do decide to use your fingers, please make sure they are really clean. If you are using a natural cream for the first time, it is advisable to do a patch test first, just to make sure you are not sensitive to any of the ingredients. Q: How Much Do I put on?Although we have tried our best to formulate products to match most skin types there would still be variations and the condition of your skin.Very often we hear from customers they have very dry skin, but their skin turns out to be anything but dry - they were using a very harsh cleanser.During the winter time, your skin will change and again, in the summer months. As you see there are many factors that will affect the condition of your skin. For these reasons we recommend you to apply a little bit of cream on, see how much is absorbed by your skin, and if necessary, apply a little more.Your skin will only absorb what it needs, and any excess amount will stay on the surface and may give you a shiny face.As with all natural skin care, a little does go a long way, so try applying your natural cream sparingly and you will soon get used to the amount of cream your skin type needs.

How long does it take to see any results?

It takes around 30 -42 days or so for the deeper skin layers to come to the service and renew themselves sometimes upto 80 days depending on age.When switching from synthetic skin care, it is normal for the skin to go through a period of 'detox' while it clears away all toxins built up over the years, before it starts healing and looking healthy. It is best to continue using the cream for about month in order to see if there is an improvement in your skin tone, we are sure there will be.

The length of time it takes to see results from using our products can vary depending on several factors, such as the specific product being used, individual skin type, and the severity of any skin concerns. Some people may notice immediate results, while others may need to use the product consistently over a period of several weeks or even months to see significant improvements.

For example, some products like our Niacinamide 8.5% serum may show results in a few weeks for reducing the appearance of blemishes and congestion, while other products like Bakuchiol serum may take a few months for noticeable changes in reducing the appearance of fine lines and wrinkles.It's important to note that skincare is a long-term commitment, and consistency is key.

If you have any specific concerns or are unsure about how to incorporate their products into your skincare routine, then please do get in contact with us and we will be happy to help!

Are Your Products Suitable For All Skin Types?

Timeless Beauty Cosmetics offer a wide range of products that are generally suitable for all skin types. However, it's important to note that everyone's skin is unique, and what works for one person may not work for another. Therefore, it's always a good idea to patch test any new skincare products before applying them to your entire face to ensure that they are suitable for your individual skin needs. Additionally, if you have any specific concerns or sensitivities, then please do get in contact and we will be happy to help.

Are your products Vegan & Cruelty Free?

Yes, Timeless BeautyCosmetic is a cruelty-free brand and does not test its products on animals. In addition, all our products are vegan

What's the expiry on the products?

Take a peek at the period-after-opening date that is indicated on our packaging. Our products have a range of between 12 - 30 months shelf life. If you are new to natural skin care and looking to change to more skin friendly products you probably have many questions and whereas we are more than happy to answer any queries you may have, here you will find the answers to the most commonly asked questions

Stockist

Want To stock our products.

Please do get in contact.